From Handwritten Cards to AI-Powered Processing: How SEIU 6 Transformed Dues Processing 

Tuesday, November 17, 2026 | 2 PM ET

See how SEIU 6 uses AI-powered capture and automation to process handwritten, multilingual membership applications, simplify dues processing, and maintain accessible digital records.

Processing hundreds of handwritten membership applications, managing records in more than 30 languages, and maintaining decades of historical documents can create significant administrative work.

For SEIU 6, processing up to 1,000 paper membership cards a month meant hours of manual data entry and the ongoing challenge of keeping records organized, accessible, and secure.

Join us for a live conversation with Jessica Higbee, Director of Administration at SEIU 6, as she shares how the organization used Square 9's AI-powered Intelligent Document Processing (IDP) solution to automate membership card processing, improve access to historical records, and give valuable time back to its team.

You'll hear how SEIU 6:

• Processes handwritten, multilingual documents: Uses AI-powered capture to extract information from membership cards across more than 30 languages.

• Reduces manual work: Automates data capture and reduces the time employees spend entering membership information.

• Improves record access and retention: Digitizes historical records dating back to the 1930s, making information easier to find when needed.

• Gives staff time back: Reduced monthly overtime by approximately 10 hours and returned at least 15 hours per month to the team.

• Continues to modernize its processes: Introduced digital membership applications to reduce paper at the source.

Hear directly from SEIU 6 about what worked, what they learned, and what other organizations can take away from their experience.

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